Shipping and Returns

Orders can be placed 24 hours a day, 7 days a week on KalToons.com. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.

Kaltoons Online Store
29 Chatsworth Ave
Glyndon, MD 21071

Payment and Sales Tax

Presently, Kaltoons accepts credit card payments from Visa, Master Card and American Express via PayPal Checkout

Because Jellybeans operates in Maryland, we are required to collect 6% sales tax on orders shipped to a Maryland address. Those who live outside Maryland will not be charged sales tax for orders placed on Kaltoons.com, but may want to consult applicable tax laws in their state.

Order Status

If you'd like to check the status of your order, we encourage you to refer to your order confirmation

If you wish to speak with a customer service team member, you may contact us anytime at shop@kaltoons.com.

Security and Privacy

We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering as a member of Kaltoons.com, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Terms and Conditions

Shipping time frames reflected in product descriptions are based on estimates from our shipping provider (typically UPS). Kaltoons reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, we will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.

Shipping Methods and Charges

Standard shipping charges are based on UPS shipping costs.

Returns/Exchanges

Kaltoons strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your order, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.

Simply email us at shop@kaltoons.com within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Kaltoons will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Kaltoons; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.

Please note: All sales on discounted and sale items are final.

Cancellations

Kaltoons works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please email us ASAP (within 3 business days of placing your order) at shop@kaltoons.com and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.

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Shipping & Return Policies